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Policy & Procedure
Policy Title :
Research Grievance Policy
Policy Number :
V. 2
Responsible Party :
Research
Effective Date :
05/12/2013
Revised Date :
_______________________

Purpose

The purpose of the Research Grievance Procedures policy is to create a prompt, fair, and consistent process and mechanism for the resolution of complaints, grievances or problems related to the conduct of research at Prince Muhammad bin Fahd University.

Statement :

grievance is a complaint that is made in writing (hard copy) and addressed to the university Dean of Research Development concerning a research decision, made by a person or group of persons working for PMU, which directly or adversely affects the complainant as an individual in his/her professional academic capacity. 

General dissatisfaction with a University policy on the grounds that the policy is unfair or inadvisable does not constitute a grievance.  A grievance may be submitted by any faculty member meeting the requirements of 2.1.

Procedure to be followed when filing a grievance

A grievance arising out of a decision made by a person or group of persons acting in an official university capacity shall be filed with the Dean of Research Development.
The faculty member shall file his/her complaint in writing, stating the decision or action that has been taken that forms the basis of the grievance and all ground(s) on which it is being challenged.  The written grievance shall also include a statement that the complainant has:

  1. made informal efforts to resolve the dispute with the parties concerned and the manner that these efforts took, resulting in an unsuccessful resolution
  2. made informal efforts to resolve the dispute by consulting with his/her Chair and/or Dean and the manner that these efforts took.

Upon receipt of the written complaint the Dean of Research Development will review the complaint and will, within 14 working days, attempt to resolve the dispute to the satisfaction of all parties.  Failing a successful resolution the Dean of Research Development will have a further 14 working days in which to form a committee to formally investigate the complaint(s).  The committee’s formal title will be ‘Research Grievance Committee’.  The committee will be made up of:

  1. The Dean of Research Development (Chair).
  2. The Dean of the College/department that the complainant reports to.
  3. An Associate Chair or Chair from the female campus.

No more than 45 days should elapse between the complainant filing the grievance and a decision being reached and conveyed to the concerned parties.  An unreasonable delay in the processing of a grievance can, in itself, be grounds for a grievance.  If, because of an absence of key persons from the campus or other unforeseen circumstances, there will be a delay in the processing of the grievance the Dean of Research Development will inform the complainant of the situation in writing, giving a reasonable estimate of when a decision can be expected. 

The Dean of Research Development will notify the concerned parties (complainant and defendant), in writing, within seven(7) working days of the decision reached by the Research Grievance Committee.

Appeal Procedures

If a complainant is not satisfied with the decision reached by the Research Grievance Committee then he/she has the right to appeal the decision.  An appeal must be submitted in writing within 21 working days of receiving the decision of the Research Grievance Committee to the Vice Rector of Academic Affairs (VRAA).  The appeal must contain the following information:

  1. A statement which forms the basis of the grievance and all ground(s) on which it is being challenged.
  2. The date at which the original grievance was submitted to the Dean of Research Development.
  3. A copy of the decision reached by the Research Grievance Committee.

The Vice Rector of Academic Affairs (VRAA) will have 30 days in which to review and respond, in writing, to the complainant.  The decision of the VRAA is final and there is no further right of appeal.